Call Park

Purpose

The Call Park form associates a park destination directory number with either Loudspeaker Paging or a Direct Page. When users park a call on the directory number, the system automatically connects them to paging. They can then announce the call for the requested party to pick up.

The form also specifies how to handle parked calls when the Call Park Timer in the park destination's Class of Service expires.

The top of the form is used to program the default paging and timeout treatment. Any DNs not explicitly programmed in the bottom of the form use this treatment. Thus, if you want to connect to loudspeaker paging for all parked calls, program the defaults accordingly and leave the balance of the form blank.

Use this form to perform the following tasks:

Conditions

Field Descriptions

Parameter

Description

Default Value

Call Park Paging Assignment

Automatically Connect to Paging Equipment

Click "Yes" to automatically connect users to paging after they park a call.

No

Default Paging Type

Select from "No Paging", "Loudspeaker Paging" or "Direct Paging."

No Paging

Default Number

Enter one of the following destinations for the Call Park announcement:

  • two-digit zone number for Loudspeaker Paging

  • the extension number or Page Group pilot number for Direct Paging. The paging zone must be local to this controller. Direct Paging numbers can be local or remote and up to seven digits long.

NOTE: The entered number is not checked for validity.

Blank

Call Park Timeout Handling

Choose parked call behavior at expiration of the Call Park timer: either follow the Call Forward No Answer (CFNA) programmed against the park destination, or recall the parker

If set to follow CFNA and there is no

  • CFNA destination programmed, then the parked call will follow Call Rerouting on No Answer programmed against the park destination.

  • CFNA or Call Rerouting on No Answer programmed against the destination DN, the parked call will recall the parker.

If the parker is

  • a set in DND, then the DND condition will be overridden in both the idle and busy state.

  • an attendant in ABSENT mode, then the call will follow the DND treatment programmed in the Intercept Handling form for Attendant in Night 1 Service and Attendant in Night 2 Service as appropriate.

  • busy, the call will camp-on to the parker.

  • unavailable for other reasons, the caller will remain in the parking slot and the Call Park timer will be restarted.

After the second timeout the parked call will repeat the same routing sequence.

NOTE: Parked calls are NOT subject to the CFNA and No Answer Recall timers.

Recall the Parker

Call Park Destination to Paging Equipment Assignment
(Overrides the default treatment for selected Call Park DNs)

 

Park Directory Number

Enter the directory number of the call park destination.

Blank

Paging Type

Select the Paging Type used for calls parked on the specified Park Directory Number. Select from "No Paging", "Loudspeaker Paging" or "Direct Paging."

No Paging

Number

Enter paging zone or Direct Page number to use for calls parked on the specified Park Directory Number.

Blank